Welcome to the United Kingdom Nikon Store (the “Store”). By using the Store, you agree to be bound by the following terms and conditions (the “Terms and Conditions”). If you do not accept these Terms and Conditions, do not use the Store.

1. Acceptance

Nikon UK Ltd
380 Richmond Road
Kingston upon Thames
Surrey KT2 5PR
United Kingdom

(“Nikon UK”) provides this Store to you (“You”) on the basis of the following Terms and Conditions. These Terms and Conditions may be updated by Nikon UK from time to time by posting the updated Terms and Conditions on the Store without prior notification to You. When You access the Store at any time in the future, such updated Terms and Conditions then in force shall apply. You should check the Terms and Conditions for updates each time You access the Store.

[If an update amends terms of an existing purchase agreement, we will give reasonable notice of the update and explain how you may cancel the purchase agreement if you do not accept the update] OR [Changes to the Terms and Conditions will not affect any purchase agreements that have become binding under clause 3.3 below before the relevant change is made].

Nikon UK reserves the right to decline or cancel a registration or an account or purchase at any time.

2. The Store

The Store and any services and products that You purchase through the Store are for Your non-commercial, personal use only and must not be used for business purposes. You will be able to obtain information about certain products and services via this Store and You may also submit queries to Nikon UK to receive more information.

Please note that the Store is for Nikon’s customers in the United Kingdom, the Channel Islands and the Isle of Man only and purchased products will be delivered to the United Kingdom only. If You wish to purchase products from anywhere else, please visit the relevant national Nikon Store.

3. Purchases

3.1 You can purchase products and services via this Store by selecting items and proceeding to the check-out. If You have not already registered an account at the Store, You will be requested to register in order for Your purchase order to be processed. All purchases that You may make via this Store will be administered by and purchased from Nikon UK.

3.2 You apply for a purchase agreement by placing an order and filling in the required details at the check-out, including the details enabling the method of payment that You have selected. Provided the selected product(s) or services is/are available and in stock, Nikon UK will take payment in accordance with Your order. Any rejected or revoked payments are subject to an administration fee.

3.3 Nikon UK do not guarantee that all product(s) or services is/are available. If a product is temporarily out of stock, You may still be given the option to apply for a purchase agreement, but You may be notified that delivery may take longer than otherwise stated.

3.4 When Your purchase order is completed, a receipt confirming the purchase order will be sent to the e-mail address that You have registered. Only once this confirmation receipt is sent by Nikon UK, is the purchase agreement binding. The receipt will include information regarding Your right to withdraw from the purchase agreement and any information You may need to access this right as well as information regarding complaints. The product(s) or services, including applicable warranties, will be delivered to the address in the United Kingdom that You have registered with the Store within a reasonable time, usually within 3-10 working days of the receipt confirming Your purchase, provided the product(s) or services is/are in stock and available.

3.5 You will become the owner of the product(s) or services You have ordered when it/they have been delivered.

3.6 We are under a legal duty to supply products that comply with the applicable purchase agreement. You have legal rights in respect of products that are faulty or not as described by us. Details of your rights are available through your local Citizen’s Advice Bureau or Trading Standards office.

4. Price and payment method

4.1 The methods of payment which are available may vary. You will find the relevant price information (including details of any applicable VAT and delivery charges) and the available methods of payment for product(s) or services in the Store.

4.2 Nikon UK reserves the right to amend or change prices at any time, if not specifically stated otherwise. The prices in the Store are for information only and may be changed by Nikon UK without prior notice.

5. Your Right to cancel the purchase

5.1 If You for any reason wish to cancel a purchase, You may do so within 14 days from receiving the product(s) (or the final product in your order for orders delivered in multiple deliveries) or within 14 days from the date of purchase of a service. The easiest method to do so is to notify the Nikon UK call centre at the following telephone number:0330 123 0921.

5.2 When Nikon UK has confirmed the cancellation, You will be provided with a return form for the product(s) or services which will be in the form set out in the annex to these terms. The cancelled item(s) must then be returned to the address notified to You by Nikon UK, within 14 days after your receipt of the form. The item(s) must be in the condition in which delivered and packed in accordance with Nikon UK´s instructions. You may open the packaging and examine the product(s). However, the item(s) must be returned undamaged and properly packaged for the cancellation to be valid. If the product(s) is/are damaged after delivery or it/they is/are not properly packaged, we may deduct an amount from your refund to reflect any reduction in value of the products as a result of damage or mishandling. If only part of the item(s) is/are returned, only a corresponding part of the purchase price will be refunded to You.

5.3 Nikon UK will pay the cost of postage of the cancelled item(s) to the return address. However, if Nikon UK finds that the item(s) received is/are incomplete, or do not comply with condition 5.2, You will be responsible for the cost of postage.

5.4 Nikon UK will refund any payment for the purchase as soon as practicable and at the latest within 14 days of when Nikon UK receives the item(s) back or, if earlier, when You supply Nikon UK with evidence that the item(s) have been sent back.

5.5 Please be informed that the above right to cancel a purchase does not apply to software purchases, as downloaded software cannot be returned.

5.6 For any product that is faulty or not as described, we will refund the price and cover reasonable costs of returning the product to us, in accordance with your legal rights.

6. Complaints

Nikon UK customer service will do its best to reply to any inquiries and process any complaints regarding the Store, services or product(s) as soon as possible. If a faulty product is delivered to You, please notify Nikon UK and describe the problem without delay after discovering the fault. Any complaints shall be addressed to

Nikon UK Ltd
380 Richmond Road
Kingston upon Thames
Surrey KT2 5PR
United Kingdom

7. Privacy policy

7.1 By applying for a purchase agreement in the Store, You agree to provide Nikon UK with accurate data as requested, and You agree to the following privacy policy.

7.2 Nikon UK will store the information you provide in its customer register for the purpose of developing the Store, administering purchases, and for customer and product development. Your details on the customer register will include only such information as provided by You to Nikon UK and will be stored in computer systems located in physically secure locations. Access to the customer register will be limited to Nikon UK employees and others specifically authorized to access the register.

7.3 The information that You provide to Nikon UK through the registration process or otherwise via the Store will be used by Nikon UK, which for the purposes of this privacy policy will also include affiliates of Nikon UK in the Nikon Group (“Nikon Affiliates”), for the purpose of providing the services and/or product(s) that You have requested by way of the Store. Such personal data includes Your name, address, e-mail address and telephone number.

7.4 You agree that, from time to time, Nikon UK and/or Nikon Affiliates may use this information for marketing purposes or to inform You about other products and services, which we think might be of interest to You. If You do not wish to receive such information, You may contact the Nikon UK call center at the following telephone number 0330 123 0921 or by e-mail store.en.eu@cs.cld.nikon.com.

7.5 You agree that Your personal data may also be passed to Nikon Affiliates and third parties in order to carry out delivery of Your purchases. This might involve a transfer of data outside the European Economic Area. Some of these recipients may be located in countries that do not have the same privacy laws as the EU Member States. However, You may rest assured that measures are in place to protect the confidentiality and security of personal data. Nikon Affiliates and third parties will use Your personal data upon instructions from Nikon UK for the purpose of carrying out the delivery of Your purchase(s). Nikon UK will not transfer or sell Your personal data for any other commercial or marketing purposes.

7.6 You agree that small pieces of information known as “cookies” may be installed on Your computer to collect statistical information including navigation paths, number of visits, returning customers and hits per page. The only personal information that a cookie can contain is information that You provide Yourself. They cannot read data off Your hard disk. We use these cookies to help us determine the usefulness of the information that we provide and to see how user-friendly the Store is. Nikon UK does not share the information that it gathers from cookies with non-Nikon Affiliates or sell it to third parties. If You prefer not to receive cookies from our Store, You can set Your browser to warn You before accepting cookies and refuse the cookie when your browser alerts You to its presence. You can also refuse cookies by turning them off in Your browser. Please be informed that some functions of the Store may not function if cookies are refused.

7.7 You have the right at any time to access, correct, update, or delete Your data by accessing “My Account” or by contacting the Nikon UK call center at the following telephone number 0330 123 0921 or by e-mail store.en.eu@cs.cld.nikon.com.

7.8 You have the right once annually free of charge to request information from Nikon UK regarding Your personal data used by Nikon UK or the above mentioned third parties. Please send such a request to the following Nikon UK address

Nikon UK Ltd
380 Richmond Road
Kingston upon Thames
Surrey KT2 5PR
United Kingdom

7.9 We will only process Your personal information for the duration necessary to allow us to provide the services that You have requested or for any additional period as allowed by law.

7.10 This privacy policy may be amended by Nikon UK from time to time. We will notify You via the Store of any material changes affecting our use of personal data.

8. Disclaimer

8.1 Nikon UK hereby excludes all warranties (a) concerning the supply or failure to supply any service in connection with the Store or (b) that the Store is accurate, complete or up-to-date. You understand and agree that you are using the Store at your own risk and that Nikon UK does not warrant that the Store will meet Your requirements or that the Store will be uninterrupted, error free or secure. Nikon UK reserves the right at its sole discretion, to amend or withdraw any content or services offered as part of the Store at any time.

8.2 The Store is provided to You at no extra charge and is for Your personal and non-commercial use. Any support provided to You is for information purposes only. Nikon UK reserves the right to make changes to the Store at any time; or not reply to any queries; or not provide support in connection with the Store.

8.3 This clause 8 relates to your use of the Store and does not affect any legal rights you may have in respect of products purchased using the Store (see clause 10.2 below).


9.1 All material on the Store is the property of Nikon UK, Nikon Affiliates and/or its suppliers and protected by copyright and other intellectual property rights. You are authorized to view and download the materials for Your personal, non-commercial use only.

9.2 Nikon UK reserves the right to at any time prevent You from using the Store or any services or to prevent You from making any purchases.

10. Liability of Nikon UK

10.1 Nikon UK excludes all liability for any loss or damage, direct or indirect, that You may suffer, in connection with the use of or inability to use the Store.

10.2 Nothing in these Terms and Conditions shall:

(a) limit or exclude Nikon UK’s liability (i) for death or personal injury caused by its negligence, (ii) to the extent it cannot be excluded or limited under applicable law; or

(b) affect Your legal rights in respect of any purchase of products made through the Store that are faulty or do not match their description (details of which are available through your local Citizen’s Advice Bureau or Trading Standards office).

11. Contact

Nikon UK Ltd
380 Richmond Road
Kingston upon Thames
Surrey KT2 5PR
United Kingdom

VAT Number: GB243023606
Company Registration Number: 1448987

12. Governing law and language

These Terms and Conditions, and each purchase agreement made using the Store, shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions and any purchase agreement shall be subject to the exclusive jurisdiction of the English courts. The language of this contract, and each purchase agreement, shall be English.

Annex – Cancellation form

To :

Nikon UK Ltd

380 Richmond Road

Kingston upon Thames

Surrey KT2 5PR

United Kingdom

[0330 123 0928]


I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),



Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate

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